Parent Resources
Know the signs of negative experiences online
Check out our latest video to help you identify negative experiences or risks online and support young people to seek help.
Connected Families
Check out some great resources to help you and your family navigate the internet and the latest tech. It's fun advice to fit all sizes.
Optus is for Families
Everything you need to know to connect your family safely.
How to create a strong password
Passwords that are easy to guess are easily hacked. Hackers can steal your identity, pretend to be you and send private images/messages and hurtful content. This resource is designed to help you have a structured conversation with your children about the importance of setting strong online passwords and how to deal with inappropriate online contact.
TikTok for Parents
TikTok is the platform of the moment but while it’s lots of fun, there are issues to be aware of. This resource is designed to help you have a structured conversation with your children about how to interact safely on the TikTok platform, and where to report inappropriate contact.
How to safeguard your child’s privacy
Accounts that are public are easily hacked and make it easier for adults to contact children for exploitation and sending inappropriate content. This resource is designed to help you have a structured conversation with your children about safeguarding your child’s privacy on apps and games, and where to go for help.
Understanding the signs of cyberbullying
Cyberbullying, like any form of bullying is not OK. This resource is designed to help you have a structured conversation with your children about cyberbullying, including how to recognise it and what to do if it occurs.
Balancing time online and healthy screen habits
This guide looks at what recommended time online is vs the reality for Aussie teens. It is designed to help you have a conversation with your children about balancing time online and healthy screen habits in relation to study, health and wellbeing.
Digital Thumbprint Parent Nights
Optus Digital Thumbprint for parents and caregivers is a free seminar about the challenges of the digital world that young people face – and how to deal with them.
Additional Help and Support
The eSafety Commissioner is Australia's national independent regulator for online safety. The Office of the eSafety Commissioner has developed an eSafety Guide with reporting links and information for a range of social media services, games, apps and sites. Reporting of inappropriate images, content and cyberbullying can also be made directly to esafety.gov.au/report.
What to do if you need more help
If your child ever sees or receives anything online that makes them uncomfortable, they should feel supported in discussing it with you or their friends or teachers. Alternatively, they can call Kids Helpline, a free, private and confidential 24/7 phone and online counselling service for 5 to 25 year olds. Call 1800 55 1800 or visit kidshelpline.com.au.
For a free, private and confidential talk with an Aboriginal or Torres Strait Islander Crisis Supporter you can call 13YARN on 13 92 76 (24/7) or visit 13yarn.org.au.
Additional Resources
Support for Parents
Where parents can learn about the digital environment and keep updated on their children’s technology use.
Here you can find guidance for using safety settings on your family’s web-connected devices, tips for choosing movies and games and strategies for keeping young people safe online. Provided by the Office of the eSafety Commissioner.
Report Cyberbullying
We can help you make a complaint, find someone to talk to and provide advice and strategies for dealing with these issues. Provided by the Office of the eSafety Commissioner.
7 ways to manage web-connected devices in the home
A clear infographic provided by the Office of the eSafety Commissioner.
Rewrite Your Story
You can’t undo the past, and you can’t change the actions or words of other people, but you can Rewrite Your Story. Rewrite Your Story is about real life stories, advice and support from your friends, professional help and good vibes only. Provided by the Office of the eSafety Commissioner.
